Effective Date: 01 July 2023
Thank you for shopping at OHPNK. We value your satisfaction and strive to provide high-quality digital products and templates. If you are not entirely satisfied with your purchase, we're here to help.
Digital Products and Templates Refund Eligibility
Due to the nature of digital products and templates, we offer refunds only under certain circumstances. Please review the following refund eligibility criteria:
- Product Issues:
- You encounter technical difficulties or issues that prevent you from accessing or using the purchased digital product or template.
- The product or template is significantly different from its description or demonstration on our website.
- Your purchase was made without your consent or knowledge, resulting in unauthorized charges.
To request a refund, please contact us at firstname.lastname@example.org within 5 days of your purchase. Include the following information in your refund request:
- Order number
- Date of purchase
- Reason for the refund request, providing details regarding the issue encountered or the unauthorized charges
Once we receive your refund request, we will review it and respond as soon as possible. Please allow us 10 business days to process your refund request.
Depending on the circumstances and eligibility, we may offer one of the following refund options:
- Full Refund:
- If the refund request meets the eligibility criteria, we will provide a full refund of the purchase price to the original payment method used during the transaction.
- In some cases, if only a portion of the product or template is defective or does not meet the described specifications, we may offer a partial refund reflecting the value of the affected portion.
Refunds will be issued in the same currency and through the same payment method used for the original purchase. Please note that the processing time for refunds may vary depending on the payment provider or financial institution.
If you have any questions or concerns regarding our Refund Policy, please contact us at email@example.com. We will be happy to assist you and address any issues you may have.